Your moving supplies are frequently included with your box bundles or box kits so be sure to check every package to see if your moving supplies are included in one of the box bundles, kits or packages. You will need to completely remove and separate all boxes to determine whether your supplies were included in you box bundles or kits. If after taking every box bundle completely apart and inspecting all bundles, packages and kit, please contact us for a replacement.
If the tracking information shows the order has been delivered and you can not locate your boxes, be sure to check everywhere — occasionally, carriers leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.
If you were not home when the FedEx driver tried to drop off your packages, it’s up to the driver’s discretion whether to require a signature for delivery, drop the package off at your doorstep or to leave it with a building manager or doorman. If the driver believes it’s best to obtain a signature, he or she will try a few times to secure one. When a package is returned “undeliverable,” you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.